What to do if cheated by an online casino?

How to verify online casino licences?

 Verification of online casino licences is a critical task for all participants in the gambling market. It not only builds the trust of customers and partners, but also ensures compliance with legal requirements. The licence verification process helps to confirm the legality of a casino’s operations, as well as its compliance with standards of integrity and transparency. Below are the basic steps that will help to further understand and conduct effective online casino licence verification.

Step 1: Identification of the regulator

The first step in checking an online casino licence is to determine the regulator that issued the licence. The gambling industry is regulated at the national level and each country has its own regulatory bodies. For example, in the UK it is the Gambling Commission, in Malta it is the Malta Gaming Authority, and in Curacao it is Curacao eGaming. Establishing the regulator allows you to go to the official website and access the licence databases.

Step 2: Checking the licence on the regulator’s website

Once the regulator has been identified, the next step is to search for a licence on its official website. Most regulators provide online tools to check the status of licences. You will need to enter the licence number or casino name into the search engine on the regulator’s website. This will verify that the licence is valid, as well as look at any records of infringements or fines imposed on the operator.

Step 3: Analysis of licence conditions

Each licence has a number of conditions and requirements that an online casino must comply with. These may include requirements for game integrity, user data protection, responsible gaming and anti-money laundering procedures. It is important to thoroughly research these terms and conditions to understand the responsibilities and rules that the casino must follow.

Step 4: Verification of Compliance Reports

Many regulators require licensed casinos to submit regular reports on their operations. These reports may include audit reports, randomness and fair play tests, and financial transaction reports. Checking these reports provides further confirmation that the casino is operating in accordance with established standards.

Step 5: Refer to user reviews and ratings

Although it is not an official part of the verification process, analysing user reviews and ratings can provide additional information about a casino’s reputation. It is important to consider both positive and negative reviews, and pay attention to any recurring complaints that may indicate systemic problems.

Conclusion: Verifying online casino licences is a complex task that requires attention to detail and an understanding of regulatory requirements. A thorough verification will not only confirm the legality and reliability of the casino, but will also help protect the interests of players and fair play compliance. It is an important process that helps maintain transparency and trust in the online gambling industry.

How to complain about an online casino?

 The occurrence of problems while using online casino services may require customers to file a complaint. This is an important process to not only resolve individual problems, but also to help improve the quality of the service provided. Below are steps that will help you organise the process of filing a complaint against an online casino effectively.

Step 1: Gathering information

Before making a complaint, it is important to gather all relevant information about the problem. This includes:

• Account details: Username and other relevant account details.
• Problem description: A clear and detailed description of the problem encountered.
• Evidence: Screenshots, emails and other documents that can corroborate your version of events.

Step 2: Contacting casino support

The first step in the complaint process is to contact the online casino directly through their support team. Most casinos offer multiple channels of communication including:

• Email
• Online chat
• Telephone support line

When contacted, you should remain polite and constructive, clearly stating the nature of the problem and the expected resolution.

Step 3: Using the dispute resolution system

If contacting the casino directly does not resolve the problem, the next step may be to use a dispute resolution system. Many regulatory bodies and licensing commissions provide the option of filing complaints against gambling platforms. For example:

• Malta Gaming Authority (MGA)
• UK Gambling Commission

To file a complaint, you will need to fill out the appropriate form on the regulator’s website, attaching all necessary documentation.

Step 4: Contact independent dispute resolution bodies

If the complaint is not resolved at the regulator level, independent dispute resolution bodies such as eCOGRA or The Pogg can be approached. These organisations provide mediation and arbitration services to resolve conflicts between players and casinos.

Step 5: Legal steps

In extreme cases, where all previous steps have failed to resolve the problem, recourse to the courts may be possible. However, this should be considered as a last resort because of the high costs involved and the time required to deal with the case.

Conclusion: Filing a complaint against an online casino is a serious process that requires attention to detail and consistency. It is important to utilise all available resources and channels to resolve the issues that have arisen. An effectively organised complaint will not only help to resolve individual issues, but will also help to improve standards in the online gambling industry.

 What to do if you are deceived by an online casino?

 Being cheated by an online casino can come in many forms, from not paying out winnings to using dishonest software. In such cases, it is important to know what steps to take to protect your rights and possibly get your funds back. Below is a detailed guide to help you in case of online casino cheating.

Step 1: Gathering evidence

The first and most important step is to gather all possible evidence related to your case. This includes:

• Screenshots of correspondence with the support team.
• Screenshots of the game account and transactions.
• Evidence of the withdrawal requests and casino responses you have provided.

Step 2: Contacting casino support

Before taking more serious action, it’s worth contacting the casino’s support team. Describe your problem as clearly as possible and provide all collected evidence. Make a note of the name of the support staff member and the time of communication, it may come in handy in the future.

Step 3: Addressing the regulator

If the problem is not resolved through customer support, the next step is to contact the licensing authority that issued the casino licence. Each regulator has its own complaints procedure, which can usually be found on their official website. Examples of regulators include Malta Gaming Authority, UK Gambling Commission and others.

Step 4: Using intermediaries

There are specialised organisations and web services, such as eCOGRA or AskGamblers, which provide dispute resolution services between players and casinos. You can file a complaint through their platform, providing all the necessary documents and descriptions of the situation.

Step 5: Publicising the issue

Publicising your experience on forums, social media and review sites can help draw attention to your problem and speed up its resolution. Casinos have a vested interest in maintaining their reputation, so they can respond more quickly to issues that have become public issues.

Step 6: Legal action

If all of the above steps have failed to resolve your problem, the last resort may be to go to court. This is an expensive and time-consuming process, so it should only be considered if the amount of damages justifies the cost of legal services.

Conclusion: Facing online casino cheating requires decisive and considered action. It is important to remain calm and strategic in every step of the process. By following this guide, you will increase your chances of successfully recovering justice and damages.

How to get money back from online casinos?

 Getting back money spent at an online casino can be difficult, especially if there are disputes or misunderstandings. This guide will help you understand the steps you need to take to get your money back if you have experienced faulty service or other irregularities on the part of the gaming platform.

Step 1: Determining the basis for the refund

First of all, it is important to clearly define why you believe your money should be refunded. Possible reasons may include:

• Failure to comply with the terms and conditions of the casino’s user agreement.
• Technical failures during the game that resulted in loss of funds.
• Delays in paying out winnings without legitimate reasons.
• Detection of fraud or use of unlicensed casino software.

Step 2: Contacting Support

The first and easiest way to try to get your money back is to contact online casino support. Prepare and provide the following information:

• A detailed description of the problem.
• Evidence of the situation (screenshots, transaction logs).
• A clear statement of your requirements.

It is important to remain courteous and seek constructive dialogue in order to resolve the situation peacefully.

Step 3: Contacting the payment system

If the money was transferred via electronic payment systems or credit cards, you can try to initiate the chargeback process. This right allows consumers to challenge the transaction and get their money back in case of fraud or failure to provide a service.

• Contact your bank or payment processor to find out if a chargeback is possible.
• Prepare all necessary documents and evidence to prove your case.

Step 4: Complaint to the regulator

If the casino is licensed, you can file a complaint with the regulatory agency that issued the casino licence. These may be bodies such as Malta Gaming Authority, UK Gambling Commission and others. The regulator will look into your complaint and may take action if any irregularities are found.

• Formalise the formal application in accordance with the regulator’s requirements.
• Provide all evidence collected.

Step 5: Public discussion

Draw public attention to your problem by publicising the incident on forums, social media or through review platforms. Sometimes casinos tend to resolve an issue more quickly when it is publicised.

Step 6: Legal action

If all previous steps have failed to result in a refund, you may consider going to court. Such a step requires consultation with a lawyer and preparation of an appropriate lawsuit.

Conclusion: Obtaining a refund from an online casino can take considerable effort and time. It is important to follow the procedures clearly and actively use all available resources to protect your rights.

Letter to tech support

As soon as the client has encountered unfair actions of the site, provoking negative consequences – it is necessary to make an appeal to the support service. It is necessary to ask why there was blocking of the account, cancellation of winnings or reduction of limits – specialists are obliged to give an answer of any content.

It is quite possible that there was a technical failure on the site or automatic security systems mistakenly imposed sanctions on the player’s account. If the operators report that the decision is correct and legal, you should further deal with the unscrupulous online casino.

Feedback on the gambling portal

There are plenty of sites on the internet where you can share your opinions and experiences with online casinos. The situation should be described in as much detail as possible, not forgetting to add the account number and the time of contacting tech support. There are several options for the development of events:

• a company representative will comment on the feedback and resolve the problem positively for the customer;
• the response of the casino employee will be the same as tech support – there will be no solution to the problem;
• the response will simply be ignored.

Even if there is an authorised casino representative on the portal – this is not a guarantee of a positive solution to the issue. He can easily report a violation of the rules and thus confirm the correctness of the blocking. In such a situation, the only option remains.

Complaint to the regulator

This step will only work if the online casino has a licence and a regulator who is able to influence the gambling portal. It is better to make a complaint in writing and send it by post, but you should be prepared for:

• long delivery time – many casinos are registered in offshore countries;
• pending review – the text can be read both immediately upon receipt and months later;
• denial of sanctions – the regulator can easily side with the casino and refuse to facilitate the player.

The most radical method is to go to court to demand compensation from the online casino. But this process will take a lot of time and money, and a positive outcome is not guaranteed. To avoid trouble and disputes, you should choose reliable establishments from the very beginning. To do this will help portal, where you will find professional ratings of establishments and you can read full reviews, so that you do not fall into the trap of scammers.

Online casino fraud

Online casinos have become extremely popular in recent years, offering a convenient way to gamble from home. However, as the popularity of these platforms has grown, so has the number of fraud cases. If you have been scammed by an online casino, it is important to know what steps you can take.

Step 1: Gather evidence First of all, it is important to gather all the evidence of your interaction with the casino. This includes:

• Screenshots of correspondence with casino support.
• Screenshots of transactions confirming deposits and bets.
• Any other documents that support your case (e.g. casino terms and conditions).

Step 2: Contact Support Contact the online casino support team. State your problem clearly and calmly, providing all the necessary evidence. Make a note of the name of the support staff member and the time of communication.

Step 3: File a complaint If the problem is not resolved through the support team, file a formal complaint. Many online casinos operate under the jurisdiction of certain gambling commissions, such as the Malta Gambling Commission or the UK Gambling Commission. Find out which body regulates the casino and direct your complaint there.

Step 4: Use third-party resources There are forums and websites where players can leave complaints about online casinos. Platforms such as AskGamblers or CasinoMeister can help with mediation and provide additional pressure on the casino.

Step 5: Legal Steps In the event that none of the above steps result in a solution to the problem, legal action may need to be considered. This could include contacting a lawyer who specialises in gambling or even filing a lawsuit. Be aware that this can be a costly and time-consuming process.

Conclusion Cheating by online casinos is a serious problem that can lead to financial losses. It is important to be informed and cautious when choosing a platform to play on. Remember that preventing cheating starts with choosing a reliable and licensed one

How to choose an online casino to avoid becoming a victim of scammers

Choosing a trustworthy online casino is key to ensuring a safe and enjoyable gaming experience. In the digital age, fraudulent platforms are on the rise and it is important for players to know how to avoid potential risks.

Step 1: Checking licence and regulation The first and most important step is to make sure that the casino has a valid licence. Reliable casinos are usually regulated by reputable bodies such as the Malta Gaming Commission, the UK Gambling Commission or Curaçao eGaming. The licence information should be clearly stated on the casino’s website.

Step 2: Research reviews and reputation Do your research and read reviews from other players. Sites like AskGamblers or CasinoMeister provide reviews and complaints about casinos. Reviews can give you an idea of the quality of customer service, payouts and game integrity.

Step 3: Check the security system Make sure the casino uses modern encryption methods, such as SSL (Secure Socket Layer), to protect your personal and financial data. Having a strong security system is a sign that the casino is serious about privacy and data security.

Step 4: Game range and providers A quality online casino offers a wide range of games from well-known and reliable providers such as NetEnt, Microgaming, Playtech and others. The presence of games from top developers indicates the legitimacy of the casino.

Step 5: Deposit and Withdrawal Methods It is important that the casino offers convenient and secure deposit and withdrawal methods. Having options such as Visa, MasterCard, PayPal, Skrill, Neteller and other reliable payment systems is a good sign.

Step 6: Quality of customer service Check how efficient and accessible the support team is. A reliable casino provides 24/7 support through various channels such as online chat, email and phone.

Step 7: Bonuses and Promotions While attractive bonuses and promotions may look tempting, always read the terms and conditions and wager requirements carefully.

How do I check the licence of an online casino?

When choosing an online casino, you should always check the presence of a licence to work in the gambling industry. In the absence of a licence to operate, it is not recommended to cooperate with such a project. There is a high probability of fraud and misappropriation of customer funds. Often to mislead visitors administration portals fake certificates or provide documentation from a non-existent regulator. It is worth learning more about the licensing of the gambling sphere to avoid misunderstandings and loss of deposit.

Types of licences

Online casinos with a licence receive permission from regulators of different jurisdictions. They can be divided into 2 groups – offshore and local. The first group includes gambling commissions:

• Curaçao
• Alderney
•  Gibraltar
•  Malta

Permit documentation from these organisations allows you to operate legally in over 200 countries. Certificates from local regulators give the right to operate in a particular country. Gambling commissions issue different types of permits for certain types of gambling services. The document is issued in the name of the operator. He can launch several dozen projects and operate legally.

How to check if an online casino has a licence

Fraudulent gambling resources skilfully forge documentation to mislead customers. It is important to check the information to avoid negative experiences. The easiest way is to visit the official website of the regulator and use a search engine to find data about the online casino in question. Reliable sites place a clickable icon with the logo of the regulatory organisation on the site. Clicking on it will open a new window, where you will be able to familiarise yourself with a copy of the permit. It will contain links to the site of the commission, document number, date of issue, etc. If the information cannot be found in official sources, it is worth requesting the data from the technical support. If you receive vague answers or refuse to provide the necessary copies, you should add the brand to the “blacklist”.

How to choose an online casino with a licence?

Certified gambling sites do not always operate honestly. Some place scripted content on the site. It is important to make sure that the software is original. Then it is recommended to carefully study the policies and user agreement. Dishonest projects include unfavourable points for players:

• deposit wager
• high deposit/withdrawal fees
• banning the use of certain strategies
• conditions that are unrealistic to fulfil
• charges for inactivity for 1-6 months, etc

In addition, it is necessary to study the reviews about the resource. About each online casino you can find negative comments, but it is important that there are more positive and neutral ones. When choosing a suitable online casino, you should study the conditions. They should be comfortable for the player. It is recommended to consider financial limits, bonus policy, nuances of verification, transfer of funds, certain games, providers, etc.

Online gambling scam

Checking an online casino’s licence is a critical step before you start playing. Licensing certifies that the casino operates legally and adheres to standards of integrity and safety. Here’s how you can check an online casino’s licence.

Step 1: Finding the licence information on the casino’s website The first thing you need to do is to find the licence information on the casino’s official website. This information is usually placed at the bottom of the homepage and includes the licence number and the name of the regulatory body.

Step 2: Checking the authenticity of the licence Once you have found the licence information, the next step is to check its authenticity. This can be done by visiting the official website of the regulatory body (e.g. UK Gambling Commission, Malta Gambling Commission, etc.) and using their search engine to check the status of the licence.

Step 3: Examine the terms and conditions of the licence Every licence has its own conditions and restrictions. Once you have authenticated the licence, it is important to understand what it means. For example, some licences may restrict geographical availability or the types of games offered.

Step 4: Checking for complaints and sanctions It is also advisable to check if there have been any sanctions or complaints imposed on the casino by the regulatory body in the past. This can be an indicator of potential problems.

Step 5: Referring to reviews and forums It is often a good idea to read reviews and visit forums where players share their experiences with specific casinos. This can provide additional information about the reputation and reliability of the casino.

Conclusion Checking your online casino licence is an important step that needs to be done to ensure safe and fair gaming. Do not ignore this process as it can significantly affect your online gambling experience. Always choose licensed and regulated casinos for the best gambling experience.

Where to turn if you are cheated by an online casino?

Getting into a dispute with an online casino can be a difficult and frustrating experience. However, there are certain channels and strategies that can help you in case of cheating or disputes.

Step 1: Contacting Casino Support The first step should be to contact the casino’s own support team. Provide a detailed description of your problem and relevant evidence such as screenshots, transaction records and correspondence. It is important to remain calm and communicate in a professional manner.

Step 2: Contact the Regulatory Authorities If your attempts to resolve the issue with the casino are not successful, the next step is to contact the regulatory body that issued the licence to the casino. This could be, for example, the UK Gambling Commission or the Malta Gambling Commission. Describe your situation and provide all the necessary evidence.

Step 3: Using Complaints Platforms There are specialised platforms where players can submit complaints about online casinos. Sites such as AskGamblers or CasinoMeister offer services for posting complaints and can assist in resolving disputes.

Step 4: Legal Advice In cases of serious disputes or major financial losses, it is advisable to consult a lawyer specialising in gambling. A professional lawyer will be able to offer you specific advice based on your case and local legislation.

Step 5: Contact Consumer Organisations In some countries, there are consumer organisations that can provide assistance in cases of online casino cheating. Organisations such as the Federal Trade Commission (FTC) in the US or the European Consumer Centre in the EU can provide additional support and resources.

Step 6: Publicise the Problem Publicising your experience on forums, social media and review sites can draw attention to your problem and increase pressure on the casino to resolve it.

Conclusion If you have experienced fraud by an online casino, it’s important to know that you have a number of options for dealing with the problem. From contacting customer service and regulators to legal advice and publicity, each step can help you get justice back and protect your rights.

How to recognise online casino scammers?

Facing fraud at an online casino can be a frustrating and stressful experience. It is important to know where you can turn for help and support in such a situation. Here are some key steps you can take.

Step 1: Contacting Casino Support The first step is to contact the online casino support team directly. Describe your problem in detail and provide all relevant evidence such as screenshots of transactions, correspondence, etc. Write down all the details of your communication, including the time, date and names of the support representatives.

Step 2: Contact Regulatory Authorities If the problem is not resolved at the support level, the next step is to contact the regulatory body that issued the casino licence. This could be the UK Gambling Commission, the Malta Gambling Commission, etc. Provide them with all the necessary information about your case.

Step 3: Using Online Platforms and Forums There are specialised platforms and forums where players can make complaints about online casinos. Sites such as AskGamblers, CasinoMeister and others offer complaint systems and can assist in resolving disputes.

Step 4: Legal Advice In the event of serious problems or major financial losses, it may be advisable to consult a lawyer specialising in gambling and online casinos. They can offer professional advice and help you with your next steps.

Step 5: Contact Consumer Organisations In some countries there are consumer organisations that can help in case of online casino scams. This could be, for example, the Federal Trade Commission (FTC) in the US or the European Consumer Centre in the EU.

Facing a scam at an online casino requires immediate and decisive action. It is important to act calmly and collected, gathering all the necessary evidence and information. Contacting the relevant authorities and organisations can help you resolve your problem and recover your lost funds.

How to properly protect yourself from online casino scammers and save your money

Playing at an online casino is an exciting way to spend your time and try to win a large sum of money. However, it is important to keep in mind the safety of your personal data and finances when choosing and using an online casino.

The first key trick to playing safely at an online casino is to choose a reliable and licensed operator. Check that the casino has the appropriate licence so that you can be sure that the game is fair and safe. Also look at other players’ reviews and the casino’s rating.

The third trick is to keep your account secure. Use strong passwords and do not disclose them to others. Two-factor authentication is also recommended to protect your account from unauthorised access.

Scam online casino – techniques for playing safely at online casinos

Playing at an online casino can be an exciting and lucrative pastime, but safety should always come first. After all, when playing for real money, there is a risk of becoming a victim of fraud or losing money due to careless play.

To secure your funds and data, there are a few tricks you should employ when playing at online casinos:

1. Choosing a trustworthy casino: before you start playing, it is important to choose a trusted and licensed online casino. Research the reputation of the casino, check if it has a licence and read reviews from other players. Only such a casino will ensure the safety of your finances and the reality of the game.
2. Using strong passwords: for an online casino account, use strong passwords consisting of a combination of letters, numbers and symbols. Avoid using simple passwords that can be easily guessed.
3. Regular software updates: Updating the software on your device in a timely manner can help prevent hacking or data theft. Install the latest operating system and antivirus software updates.
4. Limit your bank risk: set limits for daily, weekly and monthly bets. This will help you control your losses and avoid having to bet more than your budget allows.
5. Pay attention to bonus terms and conditions: Please read the terms and conditions and requirements carefully before accepting bonus offers. Make sure you understand which bets and games apply to them and comply with these terms and conditions to avoid losing bonus funds.

By following these simple techniques, you will be able to enjoy playing at online casinos safely and without unnecessary worries. Remember that safety should always come first, because there is always a risk in playing for real money.

Checking the licence and reputation of an online casino

The first step in choosing an online casino should be to check if it has a licence. A licence is a permit to operate issued by the regulatory body that controls the activities of gambling establishments. Checking the licence allows you to make sure that the gambling establishment is operating in accordance with the law and has the right to provide gambling services.

It is important to note that not all licences are of equal value. Some regulators are robust and demanding of their licensees, while others may be less stringent and may not provide adequate protection for players.

Checking the reputation of an online casino is also an important step. Players can evaluate the casino on various parameters such as overall trust score, reliability of payouts, quality of games and software, usability of the site, etc. Reviews and recommendations from other players will help to make a more objective assessment of the casino and make the right decision.

Carefully checking the licence and reputation of an online casino is an important part of safe gaming and helps to avoid problems and negative situations. Have high standards when choosing a casino and take care of your safety.

Use of secure payment systems

PayPal

PayPal is one of the most popular payment systems in the world. It allows you to make payments online without disclosing your financial data. To start using PayPal, you need to create an account and link it to your bank cards or accounts. You will be provided with a unique identifier that can be used for online casino transactions.

Electronic wallet systems

E-wallet systems such as Skrill and Neteller are also popular means of payment at online casinos. They allow you to store money in a special account and make payments using your e-wallet. To start using these systems, you need to create an account and link it to your bank card or account. Note that some online casinos may offer bonuses or special privileges for users of these payment systems.

In addition to the above payment systems, there are other safe options such as prepaid cards and bank transfers that can also be used to make payments at online casinos. It is important to choose a payment system that suits you in terms of convenience and security of use.

Creating a unique password

First of all, never use simple passwords such as “123456” or “password”. Such passwords are very easy to guess and you put yourself at risk of hacker attacks and account theft.

The following guidelines can be used to create strong passwords:

Remembering complex passwords can be a challenge. However, you don’t want to write them down on paper or save them in insufficiently secure places. Instead, you can use password managers to help you manage and store all your passwords in a secure form.

By following these tips, you will be able to create unique and strong passwords that will help you secure your online casino account.

Study of terms and conditions

Each online casino has its own terms and conditions that define the rules of the game, privacy policy, terms of bonus offers and much more. It is important to realise that these terms and conditions should be studied before you start playing to avoid unpleasant situations and possible conflicts.

When reviewing the terms and conditions, note the following important points:

• Restrictions and Player Requirements: Find out if there are age or geographical restrictions to play the game. It is also important to review the requirements for registering and using an account.
• Security Policy: Find out how the casino protects your personal data and finances. Keep in mind that a trustworthy online casino will use modern encryption technology to protect you from fraud.
• Rules of the Game: Study the rules of the various games offered by the casino. Be aware of betting rules, payouts and possible restrictions.
• Bonus Offer Terms and Conditions: If you are going to use bonuses and promotions, please read the terms and conditions associated with them. Pay attention to the wagering requirements and the time allowed to use the bonus.

Studying the terms and conditions may take some time and effort, but it is a necessary step to ensure safe gaming. Remember, knowing the terms and conditions will allow you to be aware of your rights and responsibilities at an online casino, which in turn will help you avoid potential problems.

Remember that each casino may have its own separate terms and conditions, so it’s important to make sure you read them before you start playing.

Control of bankroll and expenses

Firstly, it is important to set a limit on the amount of money you are willing to spend on the game. This will help you avoid excessive spending and keep control over your financial situation.

Next, you should develop a bankroll management strategy. Divide your amount of money into several sessions and set the maximum possible bets for each session. Remember that it is important not only to win, but also to maintain your bankroll.

It is also worth utilising the various control tools offered by the casino. This could be a self-restriction feature that allows you to set a limit on the amount of time or money you can spend on the game.

Don’t forget that winning and losing is an integral part of the game. Be prepared to lose money and do not bet more than you can afford. The most important point is not to try to recover your losses immediately, as this can lead to even bigger losses.

Controlling your bankroll and expenses will allow you to enjoy casino gaming without unnecessary risk and stress. Be aware of your financial responsibility and follow the established rules of the game.

How do I get my money back from an online casino?

Getting a refund from an online casino can be a daunting task, especially if you have come across an unscrupulous operator. However, there are certain steps you can take to increase the chances of successfully getting your money back.

Step 1: Contacting Support The first step should always be to contact casino support. Describe your problem clearly and provide all necessary evidence, including screenshots of your account and transactions. Write down all the information about your communications, including the date, time and who you spoke to.

Step 2: Filing a Complaint If the problem is not resolved through customer support, file a formal complaint. This could include contacting the regulatory body that issued the casino’s licence. Also consider filing a complaint on specialised platforms and forums such as AskGamblers or CasinoMeister.

Step 3: Using Payment Systems If you made a deposit through e-wallets or credit cards, you may have the option to request a refund through these payment systems. Many payment systems, such as PayPal or Visa/Mastercard, offer buyer protection and can help with disputes.

Step 4: Legal Action In the case of serious amounts, or if all other methods have failed, legal intervention may be necessary. Contact a lawyer specialising in gambling to learn about your rights and options for recovering your funds.

Step 5: Reviews and Public Pressure Publicising your experience on forums, review sites and social media can put pressure on the casino. Negative reviews can affect the casino’s reputation and incentivise them to address your issue.

Step 6: Contacting Consumer Organisations In some cases it may be useful to contact national consumer organisations or consumer advocacy groups. They can offer additional advice and support.

Chargeback as a tool to recover lost money

Chargeback is a tool provided by the international payment systems (IPS) Visa and MasterCard. With the help of the procedure, plastic card holders can challenge a payment and get their money back. There are a number of conditions for initiating a Chargeback: no more than 540 days have passed since the moment of money transfer; funds were transferred to the account of a legal entity. The following reasons may be the basis for the payment cancellation procedure: the money was debited as a result of a failure of the payment system or bank equipment; the goods/service was paid for but not provided by the supplier. There are other reasons for which a Chargeback is possible. They are described in the official regulations of payment systems: Visa – “Dispute Management Guidelines for Visa Merchants”; MasterCard – “Chargeback Guide”. At the suggestion of banks, there is a widespread belief that a player who has suffered from an online casino is not entitled to chargeback. This is incorrect. MasterCard – “Chargeback Guide” dated 24 September 2019 says: “Chargebacks are available to the issuer for transactions in which any value is purchased for gambling, investment or similar purposes”. Which means: issuing banks have the right to initiate chargebacks in cases of payments for gambling, investment or similar purposes.

Stages of Chargeback realisation

The organisation of the payment protest process consists of the following stages: Preparation. The player who lost money, collects evidence that the online casino has violated its obligations. For this purpose are suitable screenshots of personal account with requests for withdrawal, client agreement; Filing an application. Submit a written application for chargecheck can be sent to the bank’s email; Execution of the procedure. After accepting the documents, the issuing bank reviews the evidence provided. If they are convincing, the issuing bank sends a request to the acquiring bank to execute a chargeback in favour of the customer. If the acquirer considers that the evidence received is sufficient, it debits the money from the provider’s account and returns it to the payer; Re-application and arbitration. The acquiring bank has the right to refuse the refund. In this case, the cardholder has the right to reapply. In this case the arbitration commission of the payment system is involved in the consideration. The arbitration decision is binding and cannot be appealed. Gamers can count on a positive decision to cancel the transaction in such cases: for unexplained reasons blocked access to the account of the platform; according to the statement of the owners of the online casino money disappeared due to a failure in the execution of the transaction; unreasonably rejected requests for withdrawal of funds. The player’s arguments should be selected in such a way as to prove that the online casino does not fulfil its obligations and violates the client agreement.

Whether it is realistic to initiate a chargecheck on your own

It is possible to initiate an appeal against a payment on your own, but you will need to spend a lot of time studying regulatory documents, preparing materials, translating and other bureaucratic issues. If there is no experience, it is hard to do this amount of work without help. However, it is better to turn to specialists in Chargeback, who know the pitfalls and loopholes of the procedure. Lawyers will collect the evidence base, competently draft the text of the application, negotiate with the bank staff and have a better chance to return the money from the onlan casino than cheated players.

Conclusion. Getting a refund from an online casino can take time and effort. It is important to approach the process patiently and methodically, remembering to keep all evidence and documentation. Remember that preventing such situations starts with choosing a reliable and licensed casino to play at.Always check the license of the online casino before making a deposit – for example, the Costa Rica gambling license for online casinos is reputable.

Also, lawyers from Regulated United Europe provide legal services for obtaining a crypto license.