What to do if cheated by an online bookmaker 3

What to do if cheated by an online bookmaker?

What to do if cheated by an online bookmaker? What to do if cheated by an online bookmaker? It is no secret that untidiness and fraud take place in all areas of business. Bookmaker’s offices are no exception.

Let’s try to understand how to get your money back in case you have been cheated by a real bookmaker’s office. A real bookmaker’s office is an organisation that has acquired the right to conduct betting activities (accept bets and pay out winnings), which has an office, actual address and staff.

It is much easier to fight with a real bookmaker who cheated you than with online bookmakers. Firstly, you need to contact a consumer protection agency. They have the authority to assist you. True, the desire is not always present. Basically, the employees of such institutions go to check the relevant bookmaker’s office and, as a rule, find violations there. It is not bad to connect here sanitary-epidemiological and fire service. And, as a matter of course, to report the fact to the tax inspection and the police. All these activities will provide the bookmaker’s office serious checks. After all, it should bear fruit.

Also it will not be superfluous to apply to all kinds of associations and associations of bookmakers, to the hosting company, if the bookmaker’s office that cheated you, has its own site, and on the relevant forums to advertise your offenders.

The situation with online bookmakers – providing their services via the Internet – is a bit more complicated. The main problem here will be the actual and legal address of the organisation, which, as a rule, are outside your country – Malta, Curacao, etc.

But don’t be discouraged, the fact is that there are organisations that can help you get justice: Sportsbookreview, I.B.A.S. (Independent Betting Adjudication Service), etc. If the bookmaker with whom you have a conflict is a member of I.B.A.S., the latter guarantees: consideration of the dispute independently and on the merits, taking into account the rules of a particular bookmaker, as well as objectivity, fairness and impartiality of the decision taken. The decision of the I.B.A.S. is binding on the bookmaker and can be enforced even by force. If you find yourself dealing with an unlicensed bookmaker, the chances of getting your money back are virtually nil.

As in the first option, it is not superfluous to apply to other all sorts of associations and associations of bookmakers, to the hosting company and leave a review on the relevant forums.

Being cheated by an online bookmaker can lead to loss of funds and disappointment. If you are faced with such a situation, it is important to know what steps to take to try to resolve the problem and get justice.

  1. Make sure it is really a scam: First of all, make sure that what has happened is really a scam. Reread the bookmaker’s terms and conditions to make sure that your rights have been violated.
  2. Gathering evidence: Gather any evidence that can support your case. This includes correspondence with the bookmaker, screenshots of your account and bets, and any other documents or evidence.
  3. contacting the bookmaker: The first step is to contact the bookmaker directly. Write a formal letter or email of complaint, where you clearly state the nature of the problem and attach evidence. Request a review of your case and a refund.
  4. Regulatory authorities: If the bookmaker is regulated, you can contact the relevant regulatory authority. This may be the Gambling Commission or another government body responsible for overseeing gambling in your country.
  5. Financial ombudsman or consumer protection: Many countries have financial ombudsman services or consumer protection bodies that can help resolve disputes with online bookmakers.
  6. Legal assistance: If the problem is not resolved through communication with the bookmaker or regulators, legal assistance may be required. Consultation with a lawyer will help you understand your rights and determine whether it is worth pursuing legal action.
  7. Public attention and player community: Discussing your case in forums, on social media or through the media can draw attention to the problem and put additional pressure on the bookmaker. It may also help to alert other punters to potential risks.
  8. Online dispute resolution platforms: There are specialised online platforms that offer services to resolve disputes between consumers and companies. You may consider using such services.
  9. Preventive measures for the future: Once the situation is resolved, take measures to prevent similar problems in the future. Look for bookmakers with a good reputation, read reviews from other users, and always read the terms and conditions carefully before playing.

When faced with fraud by an online bookmaker, it is important not to lose your temper and act methodically and decisively. Use all the resources and channels available to you to resolve the problem and, if possible, try to restore justice. Also, share your experience with others to prevent similar situations in the future.

How to choose an online bookmaker to avoid becoming a victim of scammers

Choosing a reliable online bookmaker is important for a safe and enjoyable gambling experience. The gambling market attracts scammers, so you need to be careful and choose carefully who to trust with your money. Here are some steps to help you choose a reliable online bookmaker.

  1. Licence Check: The first and most important step is to check the bookmaker’s licence. Reliable bookmakers have licences from reputable regulatory bodies such as the UK Gambling Commission (UKGC), Malta Gaming Authority (MGA), or other similar organisations. A licence ensures that the bookmaker follows strict rules and standards, which ensures fair play and protection of your funds.
  2. Reputation and reviews: Research the reputation of the bookmaker. Visit forums, review sites and social media to find out other players’ opinions and experiences. The more positive reviews, the more likely it is that the bookmaker is reliable.
  3. Terms and Conditions: Read the bookmaker’s terms and conditions carefully. Pay attention to the withdrawal rules, betting restrictions, and privacy policy. Make sure all terms and conditions are clear and transparent.
  4. Payment options: Reliable bookmakers offer a wide range of payment options including credit/debit cards, e-wallets and bank transfers. It is also important that the deposit and withdrawal process is simple and secure.
  5. Quality of customer service: Check how efficient the customer service is. A good bookmaker offers 24/7 support through various channels such as online chat, phone or email. Try asking a few questions to gauge the speed and quality of responses.
  6. Bonuses and promotions: Research the bonuses and promotions offered by the bookmaker. While generous offers can be attractive, it is important to scrutinise the terms and conditions and wagering requirements. Unrealistically high bonuses may be a sign of fraud.
  7. Mobile Compatibility: In the age of mobile technology, it is important that a bookmaker’s website is optimised for mobile devices or has a good mobile app. This will ensure the convenience of betting anytime and anywhere.
  8. Betting options and markets: Make sure that the bookmaker offers a wide range of sporting events, markets and bet types that match your interests and preferences.
  9. Responsible gambling tools: Reliable bookmakers offer responsible gambling tools such as deposit limits, time limits and self-exclusion to help players control their spending and prevent addiction.

Choosing an online bookmaker is an important decision that requires careful research and attention to detail. Use the suggested steps to make sure your choice is safe and secure. Remember that your goal is not only to avoid scammers, but also to ensure an enjoyable and satisfying gambling experience.

How to check the licence of an online bookmaker?

Choosing a licensed online bookmaker is critical to ensure the safety of your funds and the integrity of your bets. A licence ensures that the bookmaker operates in accordance with certain laws and standards and is regularly audited. Here are steps to help you check the licence of an online bookmaker.

  1. Identification of the regulatory body: The first step is to identify which regulatory body issued the bookmaker’s licence. This information is usually published on the bookmaker’s website, most often at the bottom of the homepage or in the “About Us” section. Some of the most respected regulators include the UK Gambling Commission (UKGC), Malta Gaming Authority (MGA), Curacao eGaming and others.
  2. Check on the bookmaker’s website: Look for information about the licence on the bookmaker’s official website. Usually, the licence number and the name of the regulatory body are listed there. Make a note of this information for later verification.
  3. Visit the regulator’s website: Go to the official website of the regulator. Most regulators provide a public database or search tool where you can enter the licence number or the bookmaker’s name to check its status.
  4. Check the status of the licence: Using the search tool on the regulator’s website, check the status of the licence. Check that the licence is valid and note any remarks or warnings related to the bookmaker.
  5. Understanding the different types of licences: Be aware that there are different types of licences issued for different types of gambling activities such as sports betting, casino, poker, etc. Ensure that the bookmaker’s licence is appropriate for the services offered.
  6. Check your local licence: If you are in a country with its own regulatory body (e.g. UKGC in the UK), make sure the bookmaker has a licence specific to your region.
  7. Beware of fake licences: Some fraudulent websites may falsify licence information. If the data on the bookmaker’s website and the official website of the regulatory body do not match, it may be a sign of fraud.
  8. Search for reviews and complaints: Check reviews and complaints about the bookmaker on independent forums and websites. Having a lot of negative reviews, especially regarding payouts and betting integrity, can be a red flag.
  9. Asking for help when needed: If you have difficulties in checking your licence or have doubts, do not hesitate to ask for help from professionals or experienced players on the respective platforms.

Carefully checking an online bookmaker’s licence will not only help you avoid fraud, but will also ensure a safer and more enjoyable gambling experience. Don’t shortcut this process as it is a fundamental step in choosing a reliable bookmaker for your bets.

How to recognise fraudsters at an online bookmaker?

In the world of online betting, there are many fraudulent bookmakers that can cheat players out of their money. Identifying untrustworthy platforms is extremely important to protect your interests and ensure a safe gambling experience. Here are some key signs to look out for to recognise fraudulent online bookmakers.

  1. No licence or dubious licensing: One of the most obvious signs of a fraudulent bookmaker is that they do not have a licence or provide misleading licensing information. Reliable bookmakers will have licences from reputable regulatory bodies such as the UKGC, MGA or others.
  2. Negative Reviews and Complaints: Numerous negative reviews, especially regarding payouts, customer service and betting fairness, should cause concern. Searching for complaints on independent forums and websites can help identify potential problems.
  3. unrealistically high bonuses and promotions: While bonuses and promotions are common, offers that seem too good to be true may be a sign of fraud. Especially if they are accompanied by unclear or complicated wagering terms and conditions.
  4. Payout problems: Delayed or refused payouts without a justifiable reason is a serious red flag. Reliable bookmakers strive to process payouts quickly and efficiently.
  5. Poor website and user interface: Fraudulent websites often look unfinished or unprofessional. Errors, incomplete information, poor graphics and a complicated interface can be signs of an unscrupulous bookmaker.
  6. Lack of transparency or variable terms and conditions: Lack of transparency in terms, conditions and policies, as well as frequent unmotivated changes in terms and conditions may indicate fraudulent intent.
  7. Restricted or suspicious payment methods: Trustworthy bookmakers offer diverse, secure payment methods. Lack of common or secure options can be a worrying sign.
  8. Inadequate customer service: Unavailable, unresponsive or incompetent customer service is a sign of poor service and potential fraud.
  9. Presence of questionable software and technology: If a bookmaker uses unknown or questionable betting software, this may indicate potential integrity and security issues.
  10. Research the company’s background information: Research how long the company has been on the market, who the owners are and whether it has other gambling platforms. New or unknown operators with no history can be risky.

Conclusion: It is always important to choose an online bookmaker carefully to avoid being scammed. Take your time and do extensive research before trusting your money to a platform. When in doubt, consult experienced players, professionals and reliable sources of information. Remember, your safety and satisfaction with the game depend on the care you take in your choice.

How do I get my money back from an online bookmaker?

Getting your money back from an online bookmaker can be a daunting task, especially if you have encountered unscrupulous practices. However, there are certain steps and strategies you can use to improve your chances of getting a refund. Here’s how you can approach this task.

  1. Gathering evidence: Before you start the process, make sure you have all the evidence you need. This may include correspondence with the bookmaker, betting confirmations, bank statements, account screenshots and any other relevant information.
  2. contacting the bookmaker: The first step should always be to contact the bookmaker directly. Write a detailed but polite letter or email explaining the situation and requesting a refund. Problems can often be resolved at this level.
  3. Using customer service: If the bookmaker has a customer support team, try to use it to resolve your issue. Be persistent but polite and demand clear answers and solutions.
  4. Regulatory authorities and licensing: If a direct appeal is not successful, check whether the bookmaker is regulated by any authority. File a complaint with these authorities, providing all the evidence you have collected. Regulators may intervene in your favour if they find irregularities.
  5. Financial ombudsman or consumer protection: Some countries have special consumer protection services or bodies that can help resolve financial disputes. Find out if there are such bodies in your country and contact them.
  6. Legal action: If all of the above methods do not work, you may want to consider initiating legal action. However, this can be a costly and time-consuming process, so it should be considered as a last resort.
  7. Publicity: Sometimes contacting the public via social media, forums or the media can put pressure on a bookmaker to take action. However, be careful and make sure that your information is accurate and legitimate.
  8. Online dispute resolution platforms: Some online platforms offer financial dispute resolution services. They may provide a faster and less costly way to resolve the problem.
  9. Preventive measures: Apart from the current issue, it is important to take measures to avoid similar situations in the future. Choose bookmakers with a good reputation, read the terms and conditions carefully, and keep full documentation of all transactions and correspondence.

Getting a refund from an online bookmaker can be complicated, but with the right approach and persistence, your chances increase. Don’t be afraid to use all available resources and channels to protect your rights. Remember that your awareness and prudence are the keys to safe and enjoyable online betting.

How to file a complaint against a bookmaker’s office

If a bookmaker does not pay out winnings, it is a violation of your rights and you need to understand how to complain about a bookmaker’s office. We are talking about all bookmakers operating online or offline. Let’s find out in what term your winnings should be transferred, what to do if the bookmaker does not pay it, and where to write a complaint about the bookmaker’s office or file an application in 2024 to solve the problem out of court or in court.

In what time period an online bookmaker must release the winnings to the player

The activity of a bookmaker’s office is regulated, but there are no specific deadlines for the payment of winnings. Some bookmakers transfer money literally in an hour, but more often longer terms are set. The term starts from the day of your application for receiving the won money. If the money is transferred to the bank account – then from the moment of the relevant decision of the online bookmaker. If it is the payment of interactive bets, the term is usually 3-5 working days from the moment of receipt of the relevant request.

Reasons why a bookmaker does not pay out money

If online bookmaker does not pay out winnings, there could be several reasons for this. In fact, it is not always the fault of the organisation:

  1. Multi-accounting. If you have created several accounts with different data, the security service of the bookmaker’s office is very likely to detect it. The same applies to the use of any software to optimise bets. Subsequently, such a client will have all accounts blocked, and, of course, then you can forget about winning forever, as such actions are a strict violation of the rules of any betting company.
  2. If you use bonuses that you have previously received at an online bookmaker for betting and you do not invest your own money.
  3. Betting matches. Any match can fall under this concept. As a rule, an online bookmaker refuses to pay out winnings for this reason, if it is not a major event.
  4. Creating a second account. For example, if the password from the first one has been lost. In such a situation, it is better to immediately contact the online bookmaker and notify about the incident. The staff of the office will independently block the account to which access has been lost, and only then you can easily create a new profile.
  5. Large winnings that exceed the limits of the organisation. Even if you bet several million, the bookmaker will only pay out the maximum amount of winnings. Therefore, do not forget to read the terms and conditions carefully before betting.
  6. Bookmaker forks. This is a situation when the game is played in several online bookmakers, which gives the opportunity to stay in the winnings at any outcome of events. In fact, all bookmakers treat this differently, and some even welcome such actions. But still, usually after several such bets you can easily fall into disfavour with an online bookmaker.
  7. They are legal only on betting sites. And if, for example, a group of participants wants to deliberately damage the online bookmaker by artificially increasing the chances of winning and exceeding the existing limits, the bookmaker may notice it and, accordingly, in case of luck refuse to pay out.

Fraud is another of the common causes of non-payments. Dishonest online bookmakers run adverts to attract customers and promise them big winnings. People place bets, however, none of them get the money. Such a scheme is quite widespread in the bowels of the Internet, and it is quite difficult to find the offender afterwards.

What to do if you can’t get the winnings

In this case, everything will depend on how exactly the online bookmaker works – officially or unofficially. In the first case, you have much more leverage. In the second case, all you can do is apply to law enforcement authorities on the fact of fraud. However, there is no guarantee that the office will be involved and the offence will be discovered. Usually the client and the online bookmaker are located in different cities and countries.

Contact customer support

Any bookmaker’s office always has on its website a section with contact details or a feedback form, through which you can complain to the bookmaker’s office about the violation of the terms of payment of winnings, established by the rules of this online bookmaker.

You can also call the hotline and find out what the reason for non-payment is. If the operator does not want to name it and does not give explanations, then, of course, this is a reason to be suspicious.

Leave a comment

There is no point in leaving a negative review on the website of an online bookmaker or in its group in social networks, as it will be immediately deleted by the administrator. It is better to find thematic forums with bookmaker ratings and leave a feedback there, emphasising that the bet was made, but there is still no payment.

If an online bookmaker values its reputation, they will contact you and try to resolve the conflict peacefully.

Visit a betting shop

In addition, you can complain to betting shops. Any official online bookmaker has them, but unofficial organisations or bookmakers working entirely online may not have them. In any case, you should clarify this on the website of the office and contact the point. There you can ask the employee to find out information about the winnings and provide it to you, as well as write an application for payment.

Contact law enforcement authorities

A bookmaker’s office may be held criminally liable if it turns out that fraud has been committed by deceiving a customer or abusing his trust.

If you suspect fraud, contact the police at your place of residence. You must make a statement on the spot, the officer will give you a sample. You should have proof that you made a bet and won. Do not forget to specify the details of the office.

Before filing a claim, it is recommended to talk to other players and find out from them how things went for them with payments from this office. If it turns out that there are many victims, it is advisable to file several fraud claims at once, it is more effective.

How to file a pre-trial claim

You can send a pre-trial claim by e-mail or personally submit it online to the bookmaker. It is recommended to act according to a clear algorithm.

If an online bookmaker is registered on the territory of another state, interaction with it on problematic issues is carried out in accordance with the legislation of the country where the office is registered.

If you are not sure that you can competently draw up a claim on your own, it is better to contact a law firm.

How to recover winnings in court: procedure for suing an online bookmaker

If an online bookmaker has not paid you your winnings, you can recover the money through the court. The claim must be sent to the judicial body at the location of the defendant. In accordance with this norm, the office must send the funds to the player, who complies with all its rules, within the established deadlines.

Step-by-step, it will look like the following:

  1. You draft a statement of claim.
  2. You send one copy to the defendant by registered letter with acknowledgement of receipt.
  3. The second copy of the claim shall be sent to the court together with all documents confirming the bet and winnings.
  4. A preliminary hearing is then scheduled, during which the judge will clarify the circumstances and request additional documents if necessary.
  5. The process takes up to two months.
  6. The result is a judgement.

On the basis of a court decision, the office may be obliged to pay the winnings. And if the claim is denied in part or in full, the plaintiff may appeal the decision with the help of an appeal instance.

You will need the help of a consumer protection lawyer.


To summarise. If an online bookmaker does not pay money, you can complain about the bookmaker to its support service, leave a negative review on a third-party site, contact the betting shop, law enforcement agencies in case of fraud, file a pre-trial claim, a complaint to a self-regulatory organisation or try to recover your winnings through the court, if the bookmaker refuses to recognise your claims as a player. As you can see, in 2024 there are a lot of tools to get the promised money. Once you are sure that the bookmaker is not ready to pay your earnings, start looking for ways out of the crisis, using all possible options. Of course, it is easiest to solve the issue if you cooperated with a legal company.

How to get money back from bookmaker?

 A refund from a bookmaker may be required in cases of incorrectly calculated bets, betting account errors or other disputed situations. This guide details the steps you should take to claim a refund in such circumstances.

Step 1: Checking the bookmaker’s rules

The first step should be a thorough study of the terms and conditions of the bookmaker’s office. It is important to understand on what basis and in what cases you can expect a refund. These terms and conditions are usually described in detail in the “Help” or “FAQ” section of the bookmaker’s website.

Step 2: Gathering evidence

Before contacting the support team, gather all the evidence that supports your position. This can be screenshots of bets, transaction history, correspondence with support and any other documents that can be used as arguments in your favour.

Step 3: Contacting Support

The next step is to contact the bookmaker’s support team directly, detailing the situation and attaching evidence. In most cases, issues can be resolved at this stage if you provide enough information to prove your case.

Step 4: Escalate the problem

If dialogue with the support team does not lead to a satisfactory solution, the next step may involve escalating the problem to a higher level of betting shop management. You can request a review of your case by management or a specialised department responsible for disputes and complaints.

Step 5: Contacting regulatory authorities

Bookmakers are regulated by national or international bodies that issue licences and monitor their activities. If your attempts to resolve the issue directly with the bookmaker are unsuccessful, you can lodge a formal complaint with the regulator. It is important to provide all necessary documentation and evidence to support your position.

Step 6: Legal action

In the event that all of the above measures have failed to recover your funds, the last resort may be to seek legal advice. Lawyers specialising in the gambling industry can offer you options and support you in your legal proceedings.

Conclusion: Getting your money back from a bookmaker can be a complex but doable process if you approach the matter systematically and reasonably. It is important to be informed about the bookmaker’s rules, to negotiate confidently and clearly, and, if necessary, to use all available legal means to protect your interests.

 What to do if you are deceived by a bookmaker?

Facing unfair actions of a betting company can be a serious problem for any player. This may include unfair odds, unreasonable delays in payments or refusal to pay out winnings. In such cases, it is important to know what steps to take to protect your rights and possible refunds. Below is a detailed guide to what you can do if you are cheated by a bookmaker.

Step 1: Gathering information and evidence

First of all, gather all the information and evidence that supports the fraud. This may include:

  • Screenshots of personal account and betting history.
  • Correspondence with customer service.
  • Statements from the bank or payment systems confirming transfers of funds to the bookmaker’s account.

Step 2: Contacting the bookmaker’s support service

The second step is to contact the bookmaker’s support service with a clear and justified statement of the problem. Specify all the details of the incident and attach the collected evidence. Make a note of the reference number and save all correspondence, as this data may be needed in case of further legal actions.

Step 3: Complaint against the bookmaker

If the problem is not solved at the support service level, file a complaint with the regulator that issued the bookmaker’s licence. In Russia, for example, this may be the Federal Tax Service, which oversees the activities of bookmakers. Submit an official complaint, stating all the circumstances of the case and attaching the necessary documents.

Step 4: Public discussion

Posting your case on specialised forums such as BettingTalk or Sportsbook Review can raise awareness and speed up the resolution of the problem. However, you should be careful about sharing personal information.

Step 5: Legal action

If all the previous steps have failed to resolve the problem, you may want to consider seeking legal advice. A lawyer specialising in the gambling industry will be able to assess the prospects of your case and suggest the most effective course of action, including filing a lawsuit in court.

Conclusion: Facing fraud by a bookmaker requires decisive and thoughtful action. It is important not only to protect your financial interests, but also to notify the relevant authorities to prevent similar incidents in the future. By following these guidelines, you will be able to deal with the situation effectively.

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